Shipping Policy

Reliable delivery information for every PanchDhaga order.

Shipping Policy

This Shipping Policy explains how orders placed on PanchDhaga are processed, packed, shipped, and delivered. PanchDhaga is a multi-vendor marketplace, so shipping times, charges, delivery partners, and serviceability may vary depending on the Vendor, Product category, dispatch location, delivery address, and selected delivery option.

By placing an Order on PanchDhaga, you agree to the applicable shipping terms shown on the Product page, checkout page, Order confirmation, or other communication related to your Order.

Order Processing

After successful Order placement and payment confirmation, the relevant Vendor will process and prepare the Product for dispatch. Processing time may vary by Product and Vendor.

Orders may take additional time to process during weekends, public holidays, sales, festivals, high-demand periods, stock verification, or unexpected operational circumstances.

For Products that are made-to-order, customised, personalised, perishable, or sourced specially for the customer, the processing period may be longer than standard Products. The estimated time will be communicated on the Product page or Order confirmation wherever applicable.

Shipping and Delivery Charges

Shipping or delivery charges, if applicable, will be displayed during checkout before you complete your Order. Charges may depend on the delivery address, Product weight and size, distance, Vendor location, delivery method, demand, and other logistics factors.

Some Products or offers may qualify for free shipping. Free shipping eligibility, minimum Order value, location restrictions, or other conditions may apply and will be shown during checkout or in the relevant offer terms.

If one Order contains Products from multiple Vendors, the Products may be shipped separately and separate delivery charges or delivery timelines may apply.

Estimated Delivery Time

The estimated delivery date or delivery window shown at checkout or in the Order confirmation is an approximate estimate, not a guaranteed delivery date.

Delivery time may be affected by:

• Vendor processing and dispatch time.
• Product availability and stock verification.
• Delivery address and serviceability.
• Courier or logistics partner capacity.
• Traffic, weather, natural events, or local restrictions.
• Public holidays, festivals, sales, or high-demand periods.
• Incorrect or incomplete address or contact details.
• Events beyond the reasonable control of PanchDhaga, Vendors, or Delivery Partners.

We will make reasonable efforts to provide updated delivery information if there is a significant delay.

Delivery Areas and Serviceability

Delivery is available only in locations serviceable by the relevant Vendor or Delivery Partner. You can check serviceability by entering your delivery address or PIN code during shopping or checkout.

An Order may be cancelled or declined if the address is outside the serviceable area, the Product cannot be transported safely, a Delivery Partner is unavailable, or the Vendor cannot deliver to the requested location.

Some Products may have location restrictions because of size, weight, nature of the Product, legal requirements, temperature control, or Vendor limitations.

Tracking Your Order

Where tracking is available, tracking details may be displayed in your PanchDhaga account or sent through SMS, email, WhatsApp, or other registered communication channels.

Tracking information is provided by the Vendor or Delivery Partner and may take some time to update after dispatch. In some cases, tracking may not be available for local, same-day, or Vendor-managed deliveries.

Delivery Address and Contact Details

You are responsible for providing a complete and accurate delivery address, PIN code, phone number, and delivery instructions at checkout.

Please ensure that someone is available to receive the Order at the delivery address. If the customer is unavailable, provides an incorrect address, refuses delivery, or cannot be reached, the Order may be delayed, returned, cancelled, or subject to additional delivery charges.

After an Order has been shipped, changing the delivery address may not be possible. Any address change will be subject to Vendor and Delivery Partner approval and may affect delivery time or charges.

Receiving Your Order

At the time of delivery, please check the package for visible damage, tampering, or signs of incorrect handling. Where possible, record an unpacking video and keep the outer packaging until you have verified the Product.

Some Orders may require delivery confirmation, OTP verification, signature, identity verification, or other confirmation. Do not share an OTP before the Order has been delivered and checked to the extent reasonably possible.

If the package appears damaged or tampered with, you may refuse delivery where permitted and should immediately contact PanchDhaga support with photographs or videos and your Order details.

Partial Delivery and Multiple Shipments

Products in the same Order may be delivered in separate packages or on different dates, especially when they come from different Vendors or locations. You may receive separate tracking details and delivery notifications.

If any Product is missing from a delivered package, please report it through your PanchDhaga account or customer support as soon as possible, preferably with photographs of the package and shipping label.

Delayed, Failed, or Undelivered Orders

If an Order is delayed, please check the latest tracking status and allow the estimated delivery window to pass before raising a support request, unless the tracking shows an exceptional issue.

An Order may be delayed or marked as undeliverable due to an incorrect address, customer unavailability, unsuccessful delivery attempts, restricted location, Product damage in transit, logistics disruption, Vendor cancellation, or other circumstances.

If an Order cannot be delivered and is returned to the Vendor, PanchDhaga or the Vendor may contact you regarding re-delivery, cancellation, refund, or other available resolution. Any refund will be handled according to the applicable Refund and Order Cancellation Policy.

Damaged or Incorrect Product After Delivery

If you receive a damaged, defective, incomplete, or incorrect Product, please raise a return or support request within the period shown on the Product page or applicable Return and Refund Policy.

Please provide your Order ID and clear photographs or videos of the package, shipping label, Product, damage, defect, or missing items. The Vendor or PanchDhaga may review the information before approving a replacement, return, refund, or other resolution.

Delivery Partners and Vendor-Managed Delivery

Delivery may be completed by a third-party logistics provider, local delivery partner, or the Vendor directly. Delivery Partners are responsible for performing the delivery service assigned to them.

PanchDhaga may facilitate communication and tracking but does not guarantee a specific Delivery Partner, route, delivery person, or exact delivery time.

Shipping Restrictions

Some Products may be subject to shipping restrictions based on their size, weight, value, legal status, perishability, safety requirements, or destination. Vendors may refuse to ship Products to locations where delivery is prohibited or impractical.

PanchDhaga may cancel an Order or restrict delivery if shipping the Product would violate applicable law, safety requirements, logistics rules, or Vendor policy.

Changes to This Policy

PanchDhaga may update this Shipping Policy from time to time to reflect changes in Vendors, Delivery Partners, service areas, shipping charges, or applicable requirements. The revised version will be posted on this page with an updated date.

Contact Us

For shipping, delivery, tracking, or delayed Order assistance, please contact PanchDhaga customer support with your Order ID, registered mobile number, delivery address, and relevant tracking details.

Last Updated: September 21, 2026