Privacy Policy

Your privacy and trust are important to us.

Privacy Policy

Welcome to PanchDhaga. PanchDhaga is a multi-vendor online marketplace that connects customers with independent vendors and service providers through its website and related services.

At PanchDhaga ("we," "us," or "our"), we are committed to protecting the privacy of our customers, vendors, and visitors ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, mobile application, marketplace, vendor services, and other related services (collectively, the "Platform").

By accessing or using PanchDhaga, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Platform.

Information We Collect

We may collect the following categories of information:

• Personal Information: Your name, email address, phone number, delivery address, billing address, and other information you provide while creating an account or placing an order.
• Payment Information: Payment and transaction details required to process purchases. Payment information may be processed by authorized third-party payment service providers.
• Account Information: Login credentials, profile details, preferences, and information associated with your PanchDhaga account.
• Order Information: Products purchased, vendors selected, order history, delivery details, transaction status, and customer support records.
• Device and Technical Information: Device type, browser type, operating system, IP address, network information, approximate location, and unique device identifiers.
• Usage Information: Pages visited, searches, products viewed, clicks, preferences, and information about how you interact with the Platform.
• Location Information: Location details when you use location-based features, search for nearby vendors, or provide an address for delivery.
• Communication Information: Messages, feedback, complaints, reviews, and other information you send to us.

Information from Vendors

If you register as a vendor on PanchDhaga, we may collect your name, business name, business address, email address, phone number, payment and bank details, tax information, government-issued identification details, business documents, product information, and other information needed to verify and operate your store.

Vendor information is used to create and manage your store, verify your identity, process payments and settlements, provide marketplace services, prevent fraud, communicate with you, and comply with applicable legal and regulatory requirements.

Vendors are responsible for ensuring that the information they provide is accurate and for handling customer information in accordance with applicable privacy laws and regulations.

How We Collect Information

We may collect information when you:

• Register for an account or vendor store.
• Browse or search products and vendors.
• Place an order or make a payment.
• Contact customer support or submit a complaint.
• Submit a review, rating, feedback, or other content.
• Subscribe to notifications, offers, or marketing communications.
• Use our website, mobile application, or other services.

We may also receive information from vendors, delivery partners, payment providers, fraud-prevention services, analytics providers, and other authorized business partners.

How We Use Your Information

We may use your information for the following purposes:

• To create and manage your account.
• To process orders, payments, returns, refunds, and deliveries.
• To connect customers with vendors and delivery or service partners.
• To provide customer support and respond to your requests.
• To send order confirmations, delivery updates, service messages, and important notices.
• To send promotional communications where permitted by law and according to your preferences.
• To improve our Platform, products, features, and user experience.
• To personalize product recommendations, offers, and content.
• To detect, prevent, investigate, and address fraud, security issues, misuse, or illegal activities.
• To comply with applicable laws, regulations, legal processes, and government requests.

Sharing of Your Information

We may share limited personal information with the following parties when necessary:

• Vendors: Information required to process and fulfill your order, provide products, or offer customer support.
• Payment Service Providers: Information required to process payments, refunds, settlements, and payment-related verification.
• Delivery and Logistics Partners: Name, phone number, address, and order details required for delivery.
• Technology and Service Providers: Providers that support hosting, analytics, communication, customer support, security, and platform operations.
• Legal and Government Authorities: Where disclosure is required by law, court order, legal process, or to protect rights and safety.
• Business Transfer Parties: In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.

We do not sell your personal information in exchange for money. We share information only for legitimate business, service, security, or legal purposes.

Cookies and Tracking Technologies

PanchDhaga may use cookies, pixels, local storage, and similar technologies to remember preferences, keep you signed in, understand how the Platform is used, improve performance, measure campaigns, and provide relevant content or advertising.

You can manage or block cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some Platform features.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and protect our rights.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Links and Services

Our Platform may contain links to third-party websites, applications, payment services, advertisements, or other services. These third parties may have their own privacy policies and terms. PanchDhaga is not responsible for the privacy practices or content of third-party services, so we encourage you to review their policies before providing information.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and operational requirements.
• Withdraw consent where processing is based on consent.
• Opt out of promotional emails or marketing communications.
• Raise a concern or complaint about how your information is handled.

To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before processing your request.

Children's Privacy

PanchDhaga is not intended for children who are not legally permitted to use online shopping services. We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take suitable action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Last Updated: September 21, 2026