Return Policy

Simple, transparent, and seller-specific return and refund guidelines.

Return and Refund Policy

At PanchDhaga, we want every customer to have a satisfactory shopping experience. As PanchDhaga is a multi-vendor marketplace, return, replacement, cancellation, and refund conditions may vary depending on the Vendor, Product category, Product condition, and policy displayed on the relevant Product page.

Please review the Product page, Vendor return terms, and applicable conditions before placing an Order. If a Product is marked as non-returnable, it may not be eligible for return, replacement, or refund except where required by applicable law or where the Product is defective, damaged, or incorrectly delivered.

Order Cancellation

For cancellable Orders, customers may request cancellation before the Order is shipped or handed over for delivery. Once an Order has been shipped, cancellation may not be available.

Food, perishable, customised, personalised, hygiene-sensitive, or other Products marked as non-cancellable may not be cancelled after the Vendor accepts or begins processing the Order.

PanchDhaga or the Vendor may cancel an Order due to Product unavailability, delivery limitations, pricing or listing errors, suspected fraud, operational issues, or circumstances beyond reasonable control. Where applicable, the paid amount will be refunded according to the payment provider's processing timelines.

How to Request a Return

For eligible Orders, you may initiate a return through the My Account section or by contacting PanchDhaga support within the return period shown on the Product page or Order details.

1. Open your account and select the relevant Order.
2. Choose the return, replacement, or refund option, if available.
3. Select the reason and upload photographs or videos when requested.
4. Submit the request for Vendor or PanchDhaga review.
5. Follow the pickup or return instructions provided to you.

A return request is not automatically approved. The Product may be inspected before a replacement or refund is confirmed.

Return Conditions

To improve the chances of approval, the Product should be returned:

• In unused, undamaged, and original condition.
• With the original manufacturer's or brand's box and packaging.
• With MRP labels, serial numbers, manuals, warranty cards, and all accessories intact.
• With all complimentary items, tags, invoices, and parts supplied with the Order.

Returns may be rejected if the Product has been used, installed, altered, washed, damaged after delivery, tampered with, or returned without essential packaging or accessories.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, incomplete, or wrong Product, please raise a request as soon as possible and provide clear photographs or videos of:

• The outer package and shipping label.
• The package before opening, where possible.
• The unpacked Product and visible damage or defect.
• Missing parts, accessories, serial number, or other relevant details.

After reviewing the request and available evidence, the Vendor may be required to provide a replacement, arrange a pickup, or confirm a refund. Where the issue is attributable to the Vendor, the Vendor may be responsible for applicable forward and reverse logistics charges.

Category-Specific Guidelines

1. Electronics and Gadgets

Electronics may be subject to brand warranty, service-centre inspection, or Vendor-specific return conditions. If a problem is reported, the Vendor may need to coordinate with the manufacturer or authorised service centre.

Customers should keep the original box, serial number, warranty card, invoice, and accessories. Depending on the issue, the resolution may include troubleshooting, repair, replacement, service support, or refund where permitted by the applicable policy.

2. Apparel, Footwear, and Fashion Products

For eligible apparel or footwear, return or exchange may be available for incorrect size, colour, defective quality, or wrong item, subject to the Vendor policy. Products should be unused, unwashed, with tags attached, and returned in original packaging.

3. Automobile Parts and Accessories

If an automobile part or accessory is defective, incorrectly sized, a wrong item, or materially different from the listing, the Vendor may provide a replacement or confirm a refund after verification. The Product must normally be unused and returned with all packaging, labels, and accessories.

4. Food and Perishable Products

Food and perishable Products are generally non-returnable. If an Order is incorrect, damaged, spoiled, unsafe, or materially different from what was ordered, contact support as soon as possible with photographs and Order details. The Vendor or PanchDhaga may offer a replacement, credit, or refund after review.

5. Other Products

For products in other categories, the return period, exclusions, and resolution options will be based on the Vendor policy and the information displayed on the Product or Order page.

Proof of Dispatch and Product Verification

For certain disputes, the Vendor may be asked to provide proof of dispatch, including photographs or videos of the Product, packaging, labels, and condition before shipment. Customer-submitted photographs and videos may be shared with the Vendor for investigation and resolution.

PanchDhaga or the Vendor may review the Order, packaging, delivery records, photographs, videos, product condition, and other relevant information before deciding whether a replacement or refund is appropriate.

Refund Process

Once the returned Product is received and verified, an approved refund will generally be initiated to the original payment method or another permitted method. The time taken for the refund to appear may vary depending on the bank, card issuer, UPI provider, wallet, or payment service provider.

Shipping or delivery charges may be non-refundable unless the return is caused by a wrong, damaged, defective, incomplete, or materially misdescribed Product, or unless otherwise required by applicable law.

If a refund request is rejected, we may provide the reason and any available alternative resolution, such as replacement, repair, service-centre support, or store credit.

Vendor Responsibilities

Vendors must publish accurate return terms, follow applicable laws, respond to return and support requests, provide genuine Products, maintain appropriate dispatch records, and cooperate in the investigation of damaged, defective, wrong, or incomplete Orders.

Where a Vendor fails to respond or cooperate with a valid escalation, PanchDhaga may take appropriate action, including withholding or reviewing settlements, restricting listings, suspending the Vendor account, or taking other action permitted under the Vendor agreement and applicable law.

Non-Returnable Situations

Unless required by applicable law, a return, replacement, or refund may not be available for:

• Products marked as non-returnable on the Product page.
• Used, installed, washed, altered, or damaged Products.
• Products returned without original packaging, tags, manuals, accessories, or serial numbers.
• Products damaged due to misuse, improper storage, accident, or normal wear and tear.
• Perishable, personalised, customised, hygiene-sensitive, or consumable Products where applicable.
• Orders where the customer has provided an incorrect address or refused an eligible delivery without valid reason.

Changes to This Policy

PanchDhaga may update this Return and Refund Policy from time to time to reflect changes in our marketplace, Vendor policies, payment processes, or applicable law. The revised policy will be published on this page with an updated date.

Contact Us

For return, replacement, cancellation, or refund assistance, please contact PanchDhaga customer support with your Order ID, registered mobile number, reason for the request, and supporting photographs or videos where relevant.

Last Updated: September 21, 2026